Privacy Policy

At Comfort Pros Heating & Cooling ("Comfort Pros," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

Information we collect

We collect information you provide directly to us and certain information automatically when you use our website. This may include:

• Contact information you submit through forms, such as your name, phone number, email address, and service address.
• Service details you share when requesting an estimate, scheduling a visit, or describing an HVAC issue.
• Automatically collected data such as your IP address, browser type, pages visited, and similar analytics information gathered through cookies and similar technologies.

How we use your information

We use the information we collect to operate our business and serve you better, including to:

• Respond to your inquiries and provide estimates, scheduling, and service.
• Communicate with you about appointments, services, and follow-ups.
• Improve our website, services, and customer experience.
• Send you information about promotions or services, where you have chosen to receive it.
• Comply with legal obligations and protect our rights.

How we share your information

We do not sell your personal information. We may share information only in limited circumstances, such as with trusted service providers who help us operate our business (for example, scheduling, communications, or analytics tools), or when required by law or to protect our legal rights.

Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your experience. You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

Data security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your choices

You may opt out of promotional communications at any time by following the unsubscribe instructions in our messages or by contacting us directly. You may also request that we update or delete the personal information we hold about you, subject to applicable law.

Children's privacy

Our services are directed to homeowners and are not intended for children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us or call (828) 393-0024.